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FAQS

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  • Why the Vehicle Linking Error?

    Where can I purchase a THINKCAR device?

    THINKCAR products are sold online on our official website. www.mythinkcar.com, and (Amazon coming soon.) You may also find THINKCAR products in some brick and mortar stores.


    What’s the different between the THINKCAR 1 and THINKCAR 1S?

    They differ in two major ways: price and functionality. With the THINKCAR 1S Full Vehicle Modules Scan and Real Time Remote Diagnostics are free for one year, for one vehicle. THINKCAR 1 is only free for 60 days Trial. After that you will need to purchase


    Could I purchase THINKCAR Products outside of North America?

    We do not suggest purchasing outside of North America. Based on the coverage of car models, we support passenger vehicles sold in North America. We are working on developing other regions.


    I would like to know about the shipping details.

    Orders from official webstores take 24-48 hours to be processed and shipped. (except holidays). Ordered placed on the official THINKCAR website (www.mythinkcar.com) support express shipping ($10 extra) and Standard shipping via USPS.


    How long is your warranty period?

    The device is covered for one year from the date of purchase.


    What’s the refund policy?

    If purchased from the official THINKCAR website you have 60 days to request a refund. Contact number: 1-833-692-2766. If purchased from another website, please return it using the same website.


    VCI wasnot inserted successfully.

    Unplug and plug VCI again.


    There is something wrong of Bluetooth connection.

    Cancel the bluetooth connection and use software to automatically connect with VCI.


  • Why the Operating Error?

    Where can I purchase a THINKCAR device?

    THINKCAR products are sold online on our official website. www.mythinkcar.com, and (Amazon coming soon.) You may also find THINKCAR products in some brick and mortar stores.


    What’s the different between the THINKCAR 1 and THINKCAR 1S?

    They differ in two major ways: price and functionality. With the THINKCAR 1S Full Vehicle Modules Scan and Real Time Remote Diagnostics are free for one year, for one vehicle. THINKCAR 1 is only free for 60 days Trial. After that you will need to purchase


    Could I purchase THINKCAR Products outside of North America?

    We do not suggest purchasing outside of North America. Based on the coverage of car models, we support passenger vehicles sold in North America. We are working on developing other regions.


    I would like to know about the shipping details.

    Orders from official webstores take 24-48 hours to be processed and shipped. (except holidays). Ordered placed on the official THINKCAR website (www.mythinkcar.com) support express shipping ($10 extra) and Standard shipping via USPS.


    How long is your warranty period?

    The device is covered for one year from the date of purchase.


    What’s the refund policy?

    If purchased from the official THINKCAR website you have 60 days to request a refund. Contact number: 1-833-692-2766. If purchased from another website, please return it using the same website.


    VCI wasnot inserted successfully.

    Unplug and plug VCI again.


    There is something wrong of Bluetooth connection.

    Cancel the bluetooth connection and use software to automatically connect with VCI.



  • Why the Scan Tool Doesn't Power Up?

    Where can I purchase a THINKCAR device?

    THINKCAR products are sold online on our official website. www.mythinkcar.com, and (Amazon coming soon.) You may also find THINKCAR products in some brick and mortar stores.


    What’s the different between the THINKCAR 1 and THINKCAR 1S?

    They differ in two major ways: price and functionality. With the THINKCAR 1S Full Vehicle Modules Scan and Real Time Remote Diagnostics are free for one year, for one vehicle. THINKCAR 1 is only free for 60 days Trial. After that you will need to purchase


    Could I purchase THINKCAR Products outside of North America?

    We do not suggest purchasing outside of North America. Based on the coverage of car models, we support passenger vehicles sold in North America. We are working on developing other regions.


    I would like to know about the shipping details.

    Orders from official webstores take 24-48 hours to be processed and shipped. (except holidays). Ordered placed on the official THINKCAR website (www.mythinkcar.com) support express shipping ($10 extra) and Standard shipping via USPS.


    How long is your warranty period?

    The device is covered for one year from the date of purchase.


    What’s the refund policy?

    If purchased from the official THINKCAR website you have 60 days to request a refund. Contact number: 1-833-692-2766. If purchased from another website, please return it using the same website.


    VCI wasnot inserted successfully.

    Unplug and plug VCI again.


    There is something wrong of Bluetooth connection.

    Cancel the bluetooth connection and use software to automatically connect with VCI.



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